#Bad customer service

[hazeltailofficial]

I received my order from Ulta today, and I'm so upset at the state of my packages. Video to come.

@hazeltailofficial / hazeltail on youtube / hazeltailofficial on tiktok / hazeltailofficial on ig

[angstitty]

Slowly getting back into reading now that I’m not travelling and have finished-ish moving in, so here I am now, hiding in the backstore to read a fanfic about the same two characters I always read about, giggling like a 14yo

[strangectadypodcast]

So a while ago the main pharmacist at my branch of CVS umm was really awful to me and humiliated me while they were explaining how to use my the new insulin and diabetes meds, I cried and was hurt and angered by this. I complained to corporate but they are still there I usually ignore them when they are there. Today they interacted with me and I told the pharmacy tech I don’t like talking to someone who made me cry. They started giggling and told me ‘I choose to cry’ which is the cunt-iest thing I’ve heard that didn’t come out of A fictional villain’s mouth.

[whereiskrow]

Krowfang writes a bad review.

[shaftedbyshift]

Tony was shafted by shift.com

[goopile-restored]

Ok I’m here … I was on Twitter I lost both of accounts to no warning suspensions and hackers and I just wanna simp for fictional characters and draw for money and for myself

[istariray23]

14 MAY 2023 SUNDAY

Nag punta kami ng mga kiddos sa Waltermart Sucat Parañaque para gamitin na yung Gift Check ko.

We haven't had out breakfast 🥣 Kaya ayun nag decide kami na mag Jollibee na lang for breakfast today.

Grabeh ang pila dito ng Jollibee blockbuster kase nga bungad din sila ng entrance left side kaagad.

So ayun na nga sobrang tagal ng pila bago ko ma reach yung counter nag order na ako pero hindi ko kinaya yung crew na ipatong sa Chicken yung mga rice 🍚 na naka balot pa. And take note huh ilang minuto yung na naka tiwangwang sa rice rack stand nila ng ilang mga minuto.

Kita naman di ba, dahil ba sa dami ng naka pila kaya parang walang kaayusan na din pati pag serve ng pag kain nila dito🙄

May proper training naman talaga ang Food Handling, pero mukhang Absent or di naka attend si crew kaya itambak na lang ang mga rice sa ibabaw ng Chicken and peg nila dito🙄

So sinabihan ko si Crew na hindi tama na ipatong nya sa Chicken na kakainin ko yung rice na may balot pa at matagal na naka tiwangwang sa rice 🍚 rack nila. It's a big NO NO talaga ang ganun...

Well, wala naman syang naisagot sa akin hindi nga sya humingi ng paumanhin din sa akin which is soooo weird lang din.

So after kong magbayad I went to our table and yeah, extra plate na hiningi ko is hindi na hugasan ng maayos. Kita naman na puro kanin kanin pa sya😏 ang sad lang kaya.

So I went back sa counter para sya mapalitan. Well yung ipinalit is wala nang kanin pero basa naman🙄. Ang weird at nagkukulangan lang talaga ako sa maayos na customer service ng mga crew nila dito na tila hindi ganun ka trained sa customer service nila. Ni hindi man lamang pinunasan yung plato na ibinigay sa akin.

I mean di ba, nag re reklamo na nga ako di ba dapat mas aayusin na nila yung ipapalit na plato. Asa ako, pero hindi kase ganun dito and just to avoid any Conflict ako na lang ang nag punas ng plato to cut off any unmet expectations ko😏

Ang sad ng ganito tapos food industry pa noh😔🙁☹️😕

This is from Jollibee Waltermart Sucat nga pala.

[junos-office-drama]

Have you ever been in one of those nightmare customer service scenarios where you just keep getting shuffled around without ever getting your issue resolved, and you wish you could just escalate it to someone who can actually do something?

Yeah.

Anyway, I might have been having an issue with a reservation I made at a resort chain, and for the past month have been in the eighth circle of customer service hell trying to get it resolved.

Anyway, tonight I had just had enough, and decided to escalate things -- really, really escalate things.

Like reverse-engineer the email address for their Global President and email him directly... which I know worked, because I just got his out-of-office auto responder with is personal assistant's email address and phone number. So now I know who I'm calling on Monday to hopefully, finally get this problem solved.

HERE'S HOW!

Step 1: Find out what corporate entity has the power to solve your problem.

In my case, we'd booked a reservation on the resort's website, but their reservations are actually handled through a third-party vendor. It's this vendor that I actually need to track down, not the resort itself (my issue is with the reservation, not the resort property).

However, none of my paperwork actually had that vendor's actual company name on it, just a vague "Resort Reservation" reference and generic (info@resortreservation.com) type email.

So the first thing to do is to start hunting down press releases. Most press releases are not written for the general public; they're for other business and investors. But they are very, very public.

Search "press release" + "company name" -- whatever company name you have, even if it might not be the right company. For me, I entered the resort's name, because I didn't yet know their corporate structure (who owned the resort, who managed the resort, etc.)

At the bottom of the press release, there will be several blurbs about all the corporate entities involved. Read those closely and you can start untangling the threads.

In my case, one of those blurbs contained a line mentioning that the resort I was having the issue with was managed by a specific resort management company.

Ah-ha.

Step 2: Stalk people on the internet!

My favorite tool for this is LinkedIn, but Google will work just fine too. Now that you know the company you want, start trying to hunt down their executive team.

Search "target company name" + one of the following titles: president, director, VP, office, CEO, COO, CFO.

If you can't find those, sales and marketing managers can also work. You want someone who is concerned with the company's customers and reputations; a director of IT is going to be less helpful (but if that's all you can find, go with it).

Take note of any names you uncover in your search.

Step 3: Find an email within the company.

Okay, now that you know who you want to contact, you need to know the company's email structure.

Press releases are really helpful for this. Search "press release" + "target company name."

Usually, at the very bottom of the press release, there's a "for media inquiries" or similar, and a name and an email address.

This is not the person you're going to email, but you should analyze how their email address is written:

first.last@company.com ?

f.last@company.com ?

flast@company.com ?

firstlast@company.com ?

Fun fact: Enter this into your Google search:

*"@company.com"

This will return all the public email addresses for that company, allowing you to further examine their email structure. (You must write it exactly as shown, with the asterisk and quotation marks.)

Step 4: Reverse-engineer that email address!

Now you have all the pieces you need. You know the President's name is John Smith, the company's name is Acme, and the email format is f.last@acme.com

It is very, very likely that his email address is going to be j.smith@acme.com

In my case, what I do is email the most probable email address (j.smith@acme.com), and then BCC all the other likely email combos (john.smith@acme.com, jsmith@acme.com, etc.).

In my case, I actually came up with 18 potential emails for 1 person because the company used three different email domains (e.g., acme.com, acmeco.com, acmecorp.com + all the potential name combinations). So I emailed 1 and BCC'ed the other 17.

Step 5: Write a really, really polite email.

Okay, now that you likely have the real email address for a specific person, write a polite email explaining the issue and your desired outcome. In my case, I want a partial refund that's owed to me.

Try to keep it as short and straight to the point as possible.

So I wrote a very polite email explaining that I'd repeatedly called and emailed the customer service center without resolution, and I was hoping I could be put in touch with a customer service manager or director who could resolve my problem and issue my refund.

Most of the time, the person you're emailing will not be the person who solves your issue. They will delegate it, but usually requests from a higher-up (like a Prez or Director) get the VIP treatment.

This above process has worked well for me in the past, and I'm crossing my fingers that it'll work this time, too.

Hopefully it works for you as well!

[adguy]

Starbucks Just Made a Change to Its Rewards Program, and It’s the 1 Thing No Company Should Ever Do.

[todayikilledmybestfriend]

I'm going to vent about #Google because I'm so tired of them.

When I started my own site in 2011 it was on Blogger. At some point we reviewed a comic that was co-written by an international Japanese music artist and Stan Lee. The Japanese artist whose name I don't remember tweeted the review and our traffic shot up, like a thousand fold.

Suddenly I was denied ad revenue by Google, which I thought was weird and didn't look into because at the time ads weren't my focus.

Years later the site #ComicBastards was doing well and we wanted to move into the video space so enter #YouTube and really the only reason to use YouTube is the ads. This is where I find out that I'm permanently blocked from ad revenue on Google.

I look into it and appeal it over and over and finally find out that they suspected I paid for traffic around the time that a international Japanese musician tweeted a review for the site... And I can't appeal.

It sours me on YouTube and Google. A lot.

Now to today's part of the story where I continue to be retaliated again by #Google. I buy the #PixelPro7 on the #PixelPass because you get a phone and everything #Google has to offer in one subscription. I'm enjoying it, the camera is the only reason to get the phone really, but I'm trying apps on the pass until I can't.

My phone tells me I don't have a pixel pass anymore and I'm like, what? Turns out the account I started with Google's partnership flagged Google as fraud because what they don't tell you is that the pixel pass is a separate charge. They supposedly email me, but if they did it went to spam. The bank didn't call me or tell me anything. Google who I bought the phone through didn't call me and only supposedly sent the two emails.

So I call, because I want the pass it's why I subscribed. I'm told they can't reinstate and I escalate the call and I'm told again, no they can't reinstate it. Which is weird right? I called the minute I found out about the issue and yet I can't have it reinstated? My money is not worry?

But really I feel like Google is still retaliating against me. Supposedly a supervisor is going to call me, but I've been told that two other times now and still haven't been called. Most likely I will sell the phone, take a loss on it and never use Google again. That's their aim with their customer service department who would lose nothing from reinstating my pass, but they won't. Google is terrible, YouTube is terrible. I can't wait until someone else disrupts their business model and we get a new platform that isn't terrible. @Google (probably not your real account) but any thoughts on why you retaliate against your customers and user base? # badcustomerservice

[kiramoore626]

12/09/22

Spent all day getting our car fixed. It’s a long story and I’m still pissed off, but it’s fixed and back home. Just let me say that’s one place that will never get my business again.

[shellku]

Subway rant.

Today on campus I ordered a fountain drink. A young lady ran it up and then immediately turned to her coworker to start playing with their cell phones and giggling like young teenagers. I waited a good minute and paid. After a bit I made a small audible click with my wallet. She turns and ask,”Did you need a cup?” I pause realizing that she didn’t ask me what size and didn’t really listen to me either. If I needed a bottle drink I would have picked one out and brought it up to the register. There was six people on shift and I was the only one in line. Instead of letting my irritation show I simply replied,” Yes please”.

She hands over a medium size cup and I go to fill it up. I attempt to ignore how when the next person comes up she gives her attention right over. I ignore the rolling of eyes by her coworker in my general direction. I don’t want to assume. They could be having a long day, dealing with something crazy who knows? But then as I going to leave I hear them complain about me before they rapidly start speaking in another language. When I turned back and rather loudly said “Have a nice day” I hear a scoff and them making comments on how I’m making assumptions based on race. Since when is “please” and “have a nice day” racist?!?? What the hell did I miss guys?

To which I could reply, “ what the fuck? Just cause I’m white and not fluent in your native tongue does not make me racist. My (step)mom is from India. Two of my siblings are half Indian. One of my nieces is going to be born half Mexican. I have quite a bit of family who is not predominately white. Also white doesn’t automatically mean racist. I have white privilege because of my skin but that doesn’t automatically make me a prejudiced bitch. I don’t give a fuck what you look like. In fact I initially thought the young lady at Subway was very pretty and must be hard working being someone who both attends college and works. Instead she was rude, dismissive, had horrible customer service, and assumed I was racist. Don’t put your bullshit on me.

What the fuck is going on that a girl can’t politely order a Dr.Pepper?

[saberxiii13]

Join the cause

https://chng.it/gGpkWf4Z

[shaftedbyshift]

Clint was shafted by shift.com

[showroompartners-online]

Shrek Donkey | Eddie Murphy | Customer Service | Hanky Panky

*Uncensored and inappropriate they way you like.  That Donkey is seriously funny and is looking for some gutter guard leaf protection only to find Stuart performing coitus to a lady who is asleep. Subscribe to the insanity of the Showroom Partners YouTube Entertainment channel today and tell your friends to check it out too.

[eclecticpjf]

Copy of Twitter thread I just posted.

I want to warn people about ordering comics/GNs from @itsalivepress run by @DrewFordWriter. 1/8

In late May I placed a couple of orders for graphic novels through the @Itsalivepress website. When I had not received either order after several weeks, I replied to one of the confirmation emails. No response. 2/8

I then tried using the CONTACT link on the @itsalivepress website. No response. I finally got a response when I replied to one of the MANY emails @DrewFordWriter sends out, advertising the comics he supposedly sells. 3/8

He said his records show the orders as having shipped (but did not provide any tracking information). He said he would look into the matter. I made sure he has my shipping address and waited. 4/8

After 3 weeks of waiting, I wrote to him again. That was last week. By now I am no longer surprised that I have not received a response. 5/8

I’ve had difficulties with previous orders, but nothing this bad. He was responsive to my emails when he sent me 2 copies of the same book, but not when the books I bought have not arrived. 6/8

I’ve given him the benefit of the doubt too much already. At this point, the most charitable interpretation of events I can give is that he’s incompetent. 7/8

To recap, 2 months ago I ordered from @itsalivepress and have not received the books. @DrewFordWrites, who runs the press, has only responded to one of my attempts to communicate, and that was noncommittal. 8/8